TERMS & CONDITIONS
For online purchases of services (classes, workshops, retreats, training, meal plans), and goods (wellness products) on our website www.betreat.ch and delivered by Betreat KIG,
apply the following Terms & Conditions.
By buying a service or a product from Betreat KIG, the customer declares agreement with our Terms & Conditions below:
ACCESSIBILITY
Contractor
ARTICLE 1 – CONTRACTOR
Betreat KIG
Riedgrabenweg, 2 _ 8051 Zurich
+41 76 213 41 61 /
Registered company number: CH-229.457.930
Services & Products
2.1 Services
Betreat offer a range of services to contribute to people's wellness. It includes classes, consultations, workshops, retreats, training in wellness fields as meditation, yoga, reiki, deep breathing techniques, nutrition.
2.2 Products
The goods you can purchase on our website and during our events are yoga mattresses, wellness creams, and lotions.
Pricing & Payment
3.1 Pricing
We express the public prices on our website in Swiss Francs (CHF), net of taxes. The prices apply at the time of order and we allow ourselves to update prices in time.
3.2 Payment
Each customer has the possibility to choose its payment method:
Cash payment during one of our events.
TWINT
Online payment -WIX acquiring system- with Credit Card (VISA, Mastercard, American Express, Diners)
Bank transfer: BETREAT KIG
IBAN: CH 390900 0000 1545 7340 6
POSTFINANCE AG
SWIFT: POFICBEXXX
We require our clients to make the full payment to confirm the order of our services or products.
Registration to our services
When your order of services (classes, workshop, meal plans, retreats…) made online is confirmed and payment proceeded, you will find your purchase in your account accessible on our website (Betreat.ch) or on the mobile phone application (WIX).
Every participant in our classes and retreats has the possibility to register himself online by
creating his account on our website betreat.ch.
You also have the possibility to follow your account and presences via the mobile app WIX.
Delivery of goods
Orders are confirmed when the process of purchase is completed on our website. Every client is required to provide its first name, family name, delivery, and invoice address.
The client will receive a confirmation email when the payment is completed.
Delivery prices according to the number of products are included in the final invoice.
The products will be shipped by the courier company to the address indicated during the purchasing process.
Delivery time varies according to the quantity ordered and the address but should not exceed seven working days. Your order will proceed within two working days after your confirmation of the order. These are indicative times that cannot be guaranteed by Betreat KIG, a fact that the client hereby accepts. Betreat KIG will inform the client via e-mail in case of any delays.
For the international clients, extra costs (taxes, shipping…) may apply and would be a charge of the client only.
Refunds, Cancellation & Validity
The refund and cancellation policy of the series of each service type is set and detailed in the designated table below:
SERVICE: Group Yoga Classes
CANCELLATION POLICY:
24 hours cancellation policy.
Our class packages can be paused only in case of injuries, sickness, or pregnancy.
Such requests must be addressed to info@betreat.ch.
Betreat takes the right to cancel the classes for any reason 48h in advance.
VALIDITY: Pack of 10 classes: 1 year from the purchasing date.
SERVICE: Private Yoga Classes
CANCELLATION POLICY:
24 hours cancellation policy.
The classes are scheduled by a binding agreement between the client and Betreat. In case of cancellation less than 24 hours in advance, the full amount will be charged.
You may transfer your reservation to another individual who is not already registered for the private class.
VALIDITY: 6 months from the purchasing date
SERVICE: Meal Plans
CANCELLATION POLICY: Non-refundable
VALIDITY: The client will receive its Meal Plan within five working days after the purchasing date. A Meal Plan has a duration of 7 days from the starting date.
SERVICE: Corporate Workshops
CANCELLATION POLICY:
The workshops are scheduled by a binding agreement between the client and Betreat. In case of cancellation less than 14 working days in advance, the full amount will be charged.
If the workshop is canceled from 14 to 21 working days before the starting date, a cancellation fee for 50% of the total workshop price applies.
If the workshop is canceled more than 21 working days prior to the starting date, a 10% cancellation fee applies.
VALIDITY: Date defined on-demand.
SERVICE: Retreats
CANCELLATION POLICY:
Participants to retreats agree to be present at the communicated date on our website.
Their participation is guaranteed when Betreat KIG has received the full amount of the total price of the retreat, to be paid in one time.
90 days or more prior to the retreat date: the client can transfer his full payment to another retreat open for registration which must take place within 12 months from the cancellation date. The client also has the possibility to ask for a refund, on which a 10% cancellation fee on the total amount paid by the customer will be applied.
30 to 90 days before the retreat date: 50% of the full payment can be refunded or transferred to a retreat open for registration which must take place within 12 months from the cancellation date.
0 to 30 days before the retreat date: the full payment is forfeited.
You may transfer your reservation to another individual who is not already registered for a retreat.
VALIDITY: According to the selected retreat date.
Exchange and return of goods
Betreat grants the right to return ordered yoga mattress and accessories from our online store within a maximum of 14 calendar days. It does not apply to cream, lotions, and other cosmetics products. The cost for the return of goods is at the client’s charge.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customers must register the return via email to info@betreat.ch and return it according to the instructions given. The products, together with all accessories, must be properly packed and returned in their original packaging. Damaged products cannot be returned or will be fully invoiced to the customer, respectively.
Items sent back to us without first requesting a return will not be accepted.
Products order change or cancellation
Order placement obliges the customer to accept the products and services. Betreat may, at its own discretion, accept subsequent order changes or cancellations by the customer and invoice an inconvenience charge of 20% of the canceled order value, but no less than CHF 40.–, as well as any value loss of the ordered products.
In the event of (partial) inability to deliver (condition leading to termination) after the order placement or contract conclusion pursuant to point 3, the customer is immediately informed by e-mail. If the customer has already made the payment, the amount is refunded. If no payment has been made, the customer is exempted from the obligation to pay the amount due. Further claims for delivery delay or delivery failure are excluded.
Health Disclaimer
10.1 Nutrition Disclaimer
Betreat Meal Plans are designed according to the information you provide us by completing and submitting our questionnaire.
Betreat is not responsible for any undesired effects resulting from wrong or incomplete information you provided us. Betreat services are not a substitute for medical advice neither for licensed dietetics advice, but only a general nutrition education and coaching program.
You understand that Betreat is in a collaboration with third-party nutritionist and meal planning services and all meal plans are populated by that party for Betreat clients based on the data submitted by the client on this questionnaire.
10.2 Medical Disclaimer
You understand that no service or program provided by Betreat is intended to cure, prevent, diagnose, alleviate, or treat any medical conditions, disease, physical or mental.
10.2 Accident Disclaimer
Your participation in Betreat classes, ateliers, workshops, training, retreats, and other physical activities is at your own risk. Betreat is not liable for any personal injury or death that results from participation to Betreat activities. You release Betreat KIG from all liability for injury or death resulting from your presence at one of Betreat activities or use of Betreat products or services sold on the website
Copyright
® Betreat. All pages are protected by copyright.
The entire content you find on our website www.betreat.ch as well as on our Facebook and Instagram pages are protected by copyright laws of Switzerland and other countries, and we have all the rights therein. It includes text, photographs, videos, logos, and audio contents.
Copy, reproduction, distribution, publication, entry into a database, display, performance, modification, creation of derivative works from it, transmission, or exploitation in any way of our website content, services, and products contained therein, are not allowed.
Imitations of any kind are a violation of copyright and will be prosecuted and require payment of damages.